We Are Hiring

Your favourite online organic store is looking for future superstars. Faithful to Nature is a market leader in the online organic retail space. We are passionate about innovating and producing top quality work. We are a company with a lot of heart and soul and are looking for someone with exactly that. If you are passionate about everything you do and if you take a lot of pride in always doing your best and delivering the highest quality of work then please get in touch. We are based in Capricorn Business Park, of Cape Town.

If you are interested in any of the offers below, please contact jobs@faithful-to-nature.co.za with your CV and a letter explaining how and why you would add value to our team.

 

Customer Service Agent

You are super friendly, love working with people and could spend all day on the phone or computer helping customers, because you will. You manage your time well, can think on your feet, are very calm (in fact it takes a rhino charging at you to be flustered) and manage to get smiles out of even Grumpy Smurf.

Responsibilities

  • Helping customers with order and product queries via the phone, email and Live chat
  • Working very closely with the rest of the Customer Services team to achieve the best possible customer experience

Requirements:

  • Two years' work experience (with at least one year in a call centre)
  • Bilingual or trilingual would be great, but English is a must
  • Excellent phone manner
  • Great email and Live chat experience
  • Excellent attention to detail
  • Ability to work in a fast-paced environment
  • Own transport
  • Zendesk experience (would be nice to have)

Personal skills/attributes:

  • Excellent time management skills
  • Organised with a very strong attention to detail
  • Very empathetic and approachable
  • Calm manner
  • Problem-solver
  • Proactive
  • Greenie at heart

We are a company with a lot of heart and soul and are looking for someone with exactly that. If you are passionate about everything you do and if you take a lot of pride in always doing your best and delivering the highest quality of work then please get in touch.

 

Please wait...

Product is in your basket! Go to checkout
Product successfully removed from basket! Go to checkout