Terms & Conditions

Detailed Description of Goods and/or Services

Faithful to Nature is an online store in the organic and natural product industry.

Agreement of Sale

An agreement of sale between Faithful to Nature and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Faithful to Nature.

The products sold by Faithful to Nature are not for resale.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day.

All orders are dispatched via the Post Office, courier service or international air mail. Please view details here A delivery being delayed is not grounds for return or refund.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Return and Refunds Policy

The provision of goods and services by Faithful to Nature is subject to availability. In cases of unavailability, Faithful to Nature will contact you with options

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Faithful to Nature.

If a product is damaged or broken when you receive it, you must inform Faithful to Nature within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier's remedy is then up to their own discretion and Faithful to Nature itself will not be held responsible for issuing a refund.

If you receive the wrong product you must contact Faithful to Nature within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the 'wrong' product for the one actually ordered on our account.

Free Delivery

Free delivery discount code: Applies to courier delivery method only | Code must be applied at checkout to qualify | Cannot be used in conjunction with other discount codes | One user per customer.

Facebook Code

Facebook purchase discount code: Valid for first time online purchases only | Minimum spend R400 | Cannot be used in conjunction with other promotions/discount codes | Valid until October 2022.

vida e caffé Code

vida e caffé discount code: Valid for In-app Members who have received SMS code. Valid from 31 July - 31 August 2022 on Pantry category only | No minimum spend | 1 use per customer | Cannot be used on gift vouchers, appliances and existing promotions | Applicable online + in-store | New + returning customers

Edgars Club Code

LIFE: Discount code valid until the end of the following month | Minimum spend of R500 | Valid for Edgars Club members only | Online only | Must be used at checkout to redeem | Cannot be used on existing promotions, appliances & gift vouchers | One use per customer | New and returning customers only

VIP: Discount code valid until the end of the following month | Minimum spend of R500 | Valid for Edgars Club members only | Online only | Must be used at checkout to redeem | Cannot be used on existing promotions, appliances & gift vouchers | One use per customer | New and returning customers only

Subscribe And Win

User must subscribe to the FtN newsletter to be eligible to win | Winner will be randomly selected by the end of each month and contacted directly | Competition is open to South African residents, over 18 years of age.

Customer Privacy Policy

Faithful to Nature shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here

Faithful to Nature respect your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

Payment Options Accepted

Payment may be made via Visa, MasterCard and American Express credit cards or by bank transfer or cash deposit into the Faithful to Nature bank account, the details of which will be provided during the checkout process.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Faithful to Nature via Virtual Card Services who use the strictest forms of encryption.

Customer Details Separate from Card Details

Customer details will be stored by Faithful to Nature separately from card details which are entered by the customer on the Virtual Card Services secure payment terminal. For more detail on Virtual Card Services visit the Virtual Card Services website.

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Faithful to Nature accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of the products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Refer a Friend Policy

R50 minimum purchase by referee required for Faithful Points to be applied to the referrer account.

Faithful Points will not be applied to the referrer account upon referee purchase of gift voucher.

Referee discount code: Valid for first-time customers only | Minimum spend of R400 required to qualify | Code must be applied at checkout to redeem | Cannot be redeemed on gift vouchers | Single use per customer.

Spot Money

Spot Money discount code: Valid for first time customers only | Minimum spend R300 | Cannot be used in conjunction with other promotions/ discount codes | Valid until 30 April 2022.

Country of Domicile

This website is governed by the laws of South Africa and Faithful to Nature chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PO Box 39250, Capricorn Park, 7945.

Variation

Faithful to Nature may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Faithful to Nature CC based in South Africa.

Faithful to Nature contact details

Telephone: +27 021 785 3268
Fax: +27 86 519 8068
Email Us