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Review Details

Soil Aromatherapy Ceramic Burner

Product Review (submitted on 10 May 2017):
First time doing business with FTN.

When I purchased this burner, the first thing that caught my eye was its appearance. Beautiful with the grooves, etc. The product I received is completely different to the one advertised. It's still Soil brand, but not the one advertised (to the one which I purchased - this one is smooth with smaller holes). I can understand if they ran out of stock, but I followed up the mistake and apparently, they don't sell the type they advertised anymore. The person I spoke to reassured me that they would update the info on the website immediately and now it's been just over 3 weeks and they still haven't updated it.

The part that aggravates me is that at check out they tell you that should there be a problem with the item/s you've purchased that they will notify you BEFORE delivery to let you decide whether you'd like to proceed with your purchase or change it.
As an apology for their mistake, I could either receive a full refund or 32 loyalty points. Unfortunate. The burner, however, works perfectly fine just doesn't look like the one I first fell in love with.

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